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Questionnaire of Customer Satisfaction

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Equipment Purchased    
HDSL Pair Gain (FCM-xx)  
SHDSL Pair Gain (EMX-xxx)  
G.SHDSL modems (PTS-01)  
V5.2 Access Node (VFA-xxx)  
Management system (NKS-03)  
Accessories (shelves,racks,..)  
Other Equipment  
Definition of levels: 5 - Excellent, 4 - Good, 3 - Average, 2 - Low, 1 - Poor
General Impression 5 4 3 2 1
01. Common Evaluation of IPS
02. Function of Website
03. Product Catalogue and brochures
Comments and Suggestion:
Equipment 5 4 3 2 1
04. Initial Impression of Products
05. Current Operating Status
06. Performance-Price Ratio
07. Appearance & Outer Package
08. User Manual
Comments and Suggestion:
Technical Support 5 4 3 2 1
09. Service Quality of Technical Support Engineer
10. Responding Speed of Technical Support
11. Level of Technical Solution
12. Level of Technical Support
13. Training Effects
14. After Sales Service Satisfaction
15. Service Effectiveness
Comments and Suggestion:
Commercial Issue 5 4 3 2 1
16. Service Quality of Sales Engineer
17. Sales Engineer Responding Speediness
18. Settlement Speed to Objections and Counter Arguments
19. Easiness and Smoothness of Order Procedure
20. Service Quality of Business Staff
21. Manufacture Periods
22. Transportation issues
23. RMA Procedure/Period
Comments and Suggestion:
  5 4 3 2 1
Appraisement for IPS Equipment among Similar Companies
Comments and Suggestion:
 

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